Returns, Refunds, and Cancellations

All WhipMats. products are custom-made for your vehicle.

Once an order is placed, it is immediately sent into production and cannot be canceled.

By placing an order, you confirm your purchase and accept that these mats are tailored specifically for your vehicle.

Installation Instructions for Your WhipMats Car Mats

If you experience issues with installing your mats, don’t worry; it is usually due to incorrect installation. Please follow the steps below for proper installation:

  1. Remove any mats already in the car.
  2. Push the driver’s seat all the way back.
  3. Push the driver’s seat all the way forward.
  4. Place the whipmats in the correct location.
  5. Repeat the same process for the passenger seat mat.
  6. Push the back seat all the way forward to maximize the floor space.
  7. Place the mats on the floor; they should fit immediately.
  8. Attach clips where necessary.
    • Clips are included but do not need to be used everywhere, only where required.
    • For areas where clips cannot attach, use Velcro strips to secure the mats in place.

Installation is now complete.

If you continue to have issues with installation, email us at help@whipmats.co.uk with your order number and photos/videos of the mats installed in the specific car for which they were ordered. We will provide a solution after our expert team reviews the installation issues.

Refunds and Returns for Misfit or Defective Mats

If your mats do not fit your vehicle or are defective, you may request a refund or replacement.

  • Contact us at help@whipmats.co.uk within 14 days of receiving your mats.

  • Include your order number and clear photos/videos showing the issue.

We will first send a free replacement set.

If the replacement still does not fit or is defective, a refund may be issued.

Door Sill Coverage

We do not offer coverage for door sills as part of our custom mats due to the extensive production time and higher costs involved, which have frequently resulted in customer dissatisfaction. Our goal is to provide affordable mats to our customers, and including door sill coverage would significantly increase the price. Additionally, door sill production is complex and time-consuming, leading to long wait times that many customers find unacceptable. This is not considered a defect or reason for return.

Return Shipping & Requirements

  • Customers are responsible for all return shipping costs, even if the mats are defective or do not fit.

  • Before any return can be accepted, you must fill in our Return Request Form.

  • Once your request is approved, we will provide you with the specific return address. Unauthorized returns sent without approval will not be accepted or refunded.

  • Returns must be shipped with DHL Express only (no exceptions).

    • Our returns warehouse is located in Lampedusa, Italy, which is a remote island.

    • Only DHL Express operates reliably here, providing direct delivery and guaranteed end-to-end tracking.

    • Other couriers or economy postal services either do not serve the island directly or often lose/delay parcels, which is why we cannot accept returns sent via any other courier.

  • Mats must be returned unused, undamaged, and in the original packaging.

  • You may only be charged for any loss of value caused by handling beyond checking fit or quality.

Refused or Unclaimed Packages

  • If a customer refuses delivery of their package, it will automatically be returned to an overseas warehouse by the carrier.

  • We will make a maximum of 3 attempts to contact you regarding the refused shipment.

  • If you fail to respond, the package will be destroyed by the carrier. In such cases, no refund will be issued.

  • Please note: refusing delivery is not a valid way of returning an item under our policy.

No Returns for Personal Preference

We do not accept returns due to dissatisfaction with:

  • Style, colour, or design

  • Thickness or material feel

  • Coverage of door sills or steps

If unsure about colour, fit, or coverage, contact us before ordering for guidance.

Order Accuracy

Please ensure that your vehicle details and delivery address are correct when placing your order.

WhipMats is not responsible for errors in vehicle selection or delivery address.

Duplicate Orders

If two identical orders are placed, we will attempt to contact you for clarification.

Duplicate orders cannot be canceled or refunded once submitted to production.

Customers may choose to:

  • Proceed with both sets as ordered

  • Change the second set to a different colour

  • Change the second set to a different vehicle (if applicable)

If no response, both sets will be produced as submitted.

Uncollected Packages

If a package is not collected and returned to us, we will reship it at no additional cost.

Reshipping may take up to 30 days.

Additional Important Information ✅

  • Proof Requirement: All refund/return requests must include photo/video evidence of the issue. Requests without proof will not be processed.

  • Investigation First: Refunds are only considered after a replacement attempt fails.

  • Return Form: You must fill in our Return Request Form to start the process. Without this form, no return will be accepted.

  • Specific Return Address: The correct return address will be provided only after we accept the return request. Do not ship until instructed.

  • Lost/Damaged Returns: Items remain the customer’s responsibility until received at our warehouse. We strongly recommend purchasing insurance for high-value returns.

  • Final Decision: WhipMats reserves the right to make the final decision on refunds and replacements in line with our policy.